Contact
Send us an email and we will contact you as soon as possible
The Spin Terms UK desk answers questions about the figures on this site. If a withdrawal cap, a wagering multiplier, a spin value or an expiry window has changed since we read it, send us the page you saw it on and we will check the source and correct the entry.
The quickest route is the form below, or [email protected]. We reply on working days, usually within two.
What we can help with
- bonus terms that have moved: caps, wagering, game contribution, expiry;
- free spin packs priced differently from the values we quote;
- cashier changes: deposit minimums, withdrawal floors, processing times;
- questions about how we read a rulebook and which clause a number comes from;
- anything about personal data and the privacy notice.
What we cannot do
We run no casino. We hold no player accounts, take no deposits, pay out nothing and have no access to anyone’s balance, bonus or verification queue. If a withdrawal is stuck or an account is locked, the only people who can move it are the operator’s support team, and after them the regulator that issued the operator’s licence.
We also cannot add anyone to GamStop or remove them from it. GamStop covers operators licensed by the Gambling Commission; registration is free and is done at gamstop.co.uk, not through us and not through the sites described here. For support with gambling harm, the National Gambling Helpline is free and open 24 hours a day on 0808 8020 133.
Address
Mailing address:
24 Hanover Street, Liverpool L1 4AA, GB